Gardeners The Hyde Privacy Policy

This Privacy Policy explains how Gardeners The Hyde collects, uses, stores, and protects your personal data when you use our gardening and related services. It applies to all Gardeners The Hyde customers located in our service area, including prospective, current, and former customers.

We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data practices and your rights.

Who We Are

Gardeners The Hyde is a local gardening services provider. In relation to the personal data of our customers, we act as a data controller. This means we determine how and why your personal information is processed.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact information, such as your full name, postal address, property address where services are delivered, and any other information you choose to provide to help us contact you or complete your booking.

Service and contract information, such as details of the gardening services you request, property access information you choose to provide, dates and times of visits, service history, quotes, invoices, and payment-related records we must keep for accounting and tax purposes.

Communication data, such as information contained in enquiries, quotations, feedback, complaints, and any other correspondence between you and Gardeners The Hyde.

Technical and usage information, such as limited information about how you interact with our online content or platforms, for example when you submit an online enquiry form. This may include device information, date and time of your visit, and pages viewed, where this is technically necessary for providing the service.

We do not intentionally collect special category data such as health information unless it is strictly necessary for providing our services, and you choose to share it with us. In such cases we will process it only with your explicit consent or where permitted by law.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, arrange a visit, or communicate with us in any way. This can be in person, via online forms, or through written correspondence.

We may also collect information created in the course of delivering our services, for example internal notes regarding your propertys gardening requirements, service history, and payment status.

Purposes and Lawful Bases for Processing

We always process your personal data on a lawful basis as defined by the UK GDPR. The main purposes and corresponding lawful bases are as follows:

To provide our gardening services, including handling enquiries, preparing quotes, booking appointments, and performing our services at your property. The lawful basis is the performance of a contract or taking steps at your request prior to entering into a contract.

To manage our customer relationship, including communicating with you about upcoming visits, changes to appointments, billing, and resolving issues or complaints. The lawful basis is performance of a contract and our legitimate interests in running our business and maintaining good customer service.

To process payments, maintain financial records, and comply with tax and accounting obligations. The lawful basis is compliance with legal obligations and performance of a contract.

To improve our services, for example by analysing common enquiries, feedback, and service history to refine our offerings and procedures. The lawful basis is our legitimate interests in improving our services and business operations.

To send you relevant updates or information about our services, where permitted by law. Depending on the communication, the lawful basis will be our legitimate interests in promoting our services or your consent where required. You can opt out of marketing communications at any time.

If we process any special category data that you provide, we will do so only with your explicit consent or where another lawful condition applies, and only for the specific purpose for which it was provided.

Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy or as required by law.

Customer and contract information, including basic contact details, service history, and invoices, will normally be retained for up to seven years after the end of our relationship, to meet tax, accounting, and record-keeping obligations and to respond to any legal claims.

Enquiries that do not result in a booking may be kept for a shorter period, generally up to two years, so that we can respond to follow-up questions and understand demand for our services.

Technical and usage data will generally be retained for a shorter period, only as long as is necessary for security, troubleshooting, and improving our services.

When personal data is no longer needed, it will be securely deleted or anonymised in a way that it can no longer be associated with you.

Sharing Your Personal Data and Processors

We do not sell your personal data. We may share your information with trusted third parties where necessary for the operation of our business and the delivery of our services. These third parties act as data processors and may include:

Payment and financial service providers that assist us with receiving payments, processing transactions, and managing our accounts.

IT and cloud service providers that host our systems, maintain our software, or provide secure data storage solutions.

Professional advisers, such as accountants or legal advisers, where this is necessary for compliance and business management.

Service partners or subcontractors, where we need their assistance to carry out certain gardening services at your property. In such cases, we share only the information necessary to complete the work, such as your address and service requirements.

Public authorities or law enforcement agencies, if we are required to do so by law, to comply with a legal obligation, or to protect our rights or the rights of others.

Whenever we use processors, we require them to handle your personal data securely and in accordance with the UK GDPR and our written instructions.

International Data Transfers

Where any of our service providers or systems are located outside the United Kingdom, we will ensure that appropriate safeguards are in place before transferring your personal data, such as using countries with an adequacy decision or standard contractual clauses approved by the relevant supervisory authorities.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricted access to personal data, secure storage, and internal policies and training for staff and contractors handling personal information.

Your Data Protection Rights

As a customer of Gardeners The Hyde in our service area, you have a number of rights in relation to your personal data under the UK GDPR. These include:

Right of access: You can request confirmation that we process your personal data and obtain a copy of the information we hold about you.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or you withdraw consent and there is no other lawful basis to continue processing.

Right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or evaluating an objection you have raised.

Right to object: You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. You also have an absolute right to object to direct marketing at any time.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a commonly used, machine-readable format and ask us to transfer it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all Gardeners The Hyde customers in our service area from the date it is made available.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.