Gardeners The Hyde Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners The Hyde provides gardening and related services within its service area in the United Kingdom. By booking or receiving any services from Gardeners The Hyde, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing work to commence at your property.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company, or organisation that requests or receives services from Gardeners The Hyde.

Company means Gardeners The Hyde, the gardening business providing the services.

Services means any gardening, grounds maintenance, lawn care, planting, hedge trimming, pruning, clearance, soft landscaping, related consultancy, or any other work agreed in writing between the Company and the Client.

Service Area means the geographical locations in which the Company offers services from time to time, as determined by the Company at its discretion.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any written quotation, confirmation, or schedule of work.

2. Scope of Services

2.1 The Company provides domestic and commercial gardening services within its designated service area. The exact scope of the Services for each job will be described in a quotation, estimate, email confirmation, or other written communication shared with the Client.

2.2 Unless expressly stated otherwise, Services are limited to the tasks and areas specified in the quotation or confirmation. Any additional work requested by the Client that falls outside the agreed scope may be subject to separate charges and timing, and will be carried out only if the Company agrees.

2.3 The Company reserves the right to decline any work which it considers unsafe, unsuitable, or beyond its operational capacity or expertise.

3. Booking Process

3.1 A booking may be requested by the Client through the Company’s accepted communication channels. A booking is not confirmed until the Company has provided written confirmation or issued a written quotation that has been accepted by the Client.

3.2 For certain services, and at the Company’s discretion, a site visit may be required before issuing a quotation. The Company may charge for such visits where appropriate, and any charge will be communicated to the Client in advance.

3.3 Any quotation provided by the Company will usually specify whether it is a fixed price or an estimate based on an hourly or day rate. Unless otherwise stated, quotations are valid for 30 days from the date of issue and may be withdrawn or revised by the Company before acceptance.

3.4 The Client accepts the quotation and these Terms and Conditions by providing written acceptance or by allowing the work to begin. Once accepted, the quotation and these Terms form the Agreement between the parties.

3.5 The Company may offer one-off services or ongoing maintenance packages. For ongoing services, the frequency, schedule, and approximate duration will be agreed in writing. The Company will use reasonable efforts to attend on the agreed days but reserves the right to adjust timings where necessary, including for weather, traffic, or operational reasons.

4. Client Obligations

4.1 The Client agrees to provide the Company and its personnel with safe, reasonable, and timely access to the property and any agreed work areas throughout the duration of the Services.

4.2 The Client must ensure that all pets, children, and other occupants are kept away from the immediate working areas while work is taking place, and that any necessary permissions or consents from landlords, neighbours, or local authorities have been obtained.

4.3 The Client is responsible for informing the Company of any relevant property hazards, such as uneven ground, hidden cables or pipes, ponds, unstable structures, allergies, or the presence of any plants or materials that may be of particular concern.

4.4 If the Client wishes the Company to use any tools, equipment, or materials provided by the Client, this must be agreed in advance and is entirely at the Client’s risk. The Company may refuse to use any equipment it considers unsafe or unsuitable.

5. Pricing and Payment

5.1 Unless otherwise agreed in writing, prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges imposed by law.

5.2 The Company may require a deposit or advance payment, particularly for larger projects, material-heavy work, or where bespoke orders are required. Any deposit will be set out in the quotation or confirmation and must be paid by the due date to secure the booking.

5.3 For one-off jobs, payment is usually due on the day of completion of the Services, or within the timescale specified on the invoice. For ongoing maintenance contracts, the Company may invoice monthly, per visit, or according to another agreed schedule.

5.4 Payment methods accepted by the Company will be communicated to the Client. The Client must ensure that all payments are made in full and on time. The Company reserves the right to suspend further work or withhold materials where payments are overdue.

5.5 If any sum due under the Agreement is not paid by the due date, the Company may charge interest on the overdue amount at a reasonable rate in line with applicable UK law until payment is received in full.

6. Changes, Delays, and Cancellations

6.1 The Client may request changes to the booked Services, such as alterations to the scope or schedule. The Company will consider such requests and confirm whether they can be accommodated. Changes may result in revised pricing or timings.

6.2 If the Client needs to cancel or postpone a booking, they must notify the Company as early as possible. Unless otherwise specified in writing, the following will apply.

a. For one-off jobs, cancellations made with at least 48 hours notice before the scheduled start time will not usually incur a fee, except for any non-refundable costs or materials already incurred by the Company.

b. Cancellations made with less than 48 hours notice may be subject to a cancellation charge, which may be up to a reasonable percentage of the quoted price or a minimum call-out fee, as determined by the Company.

c. For ongoing maintenance visits, the Company may set out specific cancellation terms in the maintenance agreement. Missed or refused access on the day may be treated as a late cancellation.

6.3 The Company may cancel or reschedule a booking due to adverse weather, illness, equipment failure, supply issues, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to provide as much notice as possible and to reschedule at a mutually convenient time. The Company will not be liable for any loss arising from such cancellations or delays, provided it acts reasonably.

7. Materials, Plants, and Guarantees

7.1 Where the Company supplies materials, plants, or other products, it will use reasonable care to ensure they are of satisfactory quality and suitable for the intended purpose, based on information supplied by the Client.

7.2 The survival, growth, and appearance of plants, turf, and living materials depend on a range of factors including soil conditions, weather, pests, diseases, and the Client’s ongoing maintenance. Unless expressly stated in writing, the Company does not guarantee the long-term performance of any living materials once the work has been completed and responsibility for aftercare has passed to the Client.

7.3 Any guarantees or warranties provided by third-party manufacturers or suppliers for products or materials will, where applicable, be passed on to the Client. The Company’s responsibility is limited to the extent permitted by those third-party terms.

8. Garden Waste and Environmental Regulations

8.1 The Company supports responsible waste management and will handle green waste and other materials in accordance with relevant UK waste and environmental regulations.

8.2 The quotation or confirmation will specify whether the price includes removal and disposal of garden waste. If waste removal is not included, the Client will be responsible for arranging disposal or may request an additional chargeable service for waste removal.

8.3 The Company will not remove hazardous waste, contaminated soil, asbestos, or any materials requiring specialist handling or licences. If such materials are encountered, the Company may suspend work and advise the Client to engage a suitably qualified contractor.

8.4 The Client is responsible for ensuring that any waste left on site at their request is stored and disposed of in compliance with local regulations.

9. Health and Safety

9.1 The Company will carry out the Services with due regard to health and safety requirements and best practice for gardening and grounds maintenance.

9.2 The Company’s personnel will use appropriate tools, machinery, and protective equipment as required for the tasks being performed. The Client must not interfere with this equipment and must keep other persons away from work areas while machinery is in operation.

9.3 If the Company considers that working conditions are unsafe, or that continuing work may put people or property at risk, it may suspend or terminate the Services without liability, provided that it acts in good faith.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services. If the Client believes that the Company has failed to meet this standard, the Client must notify the Company as soon as reasonably practicable and in any event within a reasonable period after completion of the relevant work.

10.2 The Company’s liability for loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific job or maintenance period during which the event giving rise to the claim occurred, unless otherwise required by law.

10.3 The Company is not liable for any indirect or consequential loss, including loss of enjoyment, loss of use, or loss of profits, arising from the performance or non-performance of the Services.

10.4 Nothing in these Terms and Conditions limits or excludes any liability that cannot lawfully be limited or excluded under UK law, such as liability for death or personal injury caused by negligence or for fraud.

10.5 The Company maintains appropriate public liability insurance for its gardening operations and will provide confirmation of cover on request where reasonably practicable.

11. Property Boundaries and Third Parties

11.1 The Client is responsible for confirming property boundaries, ownership of fences, hedges, and trees, and for ensuring that any requested work does not infringe the rights of neighbours or other third parties.

11.2 The Company will not be responsible for disputes arising from unclear or contested boundaries. The Client must obtain all required permissions for work on shared or neighbouring features before the Services start.

11.3 Where work is carried out on or near public footpaths, roads, or shared access, the Client agrees to cooperate with any reasonable measures required to maintain safety, access, and regulatory compliance.

12. Complaints and Dispute Resolution

12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company at the earliest opportunity so that it can be investigated and, where appropriate, remedied.

12.2 The Company will act reasonably and in good faith to resolve complaints, which may include re-visiting the site, rectifying specific issues, or offering a partial refund where justified.

12.3 If a dispute cannot be resolved amicably, either party may pursue their rights through the appropriate legal or alternative dispute resolution channels in the United Kingdom.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data relating to the Client for the purpose of managing bookings, carrying out the Services, invoicing, and complying with legal obligations.

13.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such data secure.

14. Termination

14.1 Either party may terminate an ongoing maintenance agreement by giving the period of notice specified in that agreement or, where no period is specified, by giving reasonable written notice.

14.2 The Company may terminate the Agreement with immediate effect if the Client commits a serious breach of these Terms, fails to make due payments, or behaves in a manner that makes it unreasonable for the Company to continue providing the Services.

14.3 On termination, the Client must pay for all Services provided up to the date of termination and for any non-refundable costs incurred by the Company on the Client’s behalf.

15. Variations to these Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking or at the time a new agreement is made will apply to that work.

15.2 Any variation to these Terms must be agreed in writing by the Company to be valid.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By requesting, booking, or receiving gardening services from Gardeners The Hyde, you confirm that you have read, understood, and agree to these Terms and Conditions.